TERMS & CONDITIONS
GENERAL INTERNATIONAL TERMS AND CONDITIONS
Quality:
- If the buyer finds any deviation in the quality as per the order, inform us immediately during visual inspection of the material at the Customs. We will talk to our supplier and act according to the supplier's request.
- If buyer observes that there will be quality problems in the material, after discussions with Supplier, Buyer should either unload the cntr at his yard/factory and segregate the material and send us the Report, In case the quality problem is critical, we can be present during segregation of the material. If the supplier wants to go in for a third party inspection, the buyer has to organize a third party inspection at their cost and has to send us the report. Based on the report, supplier, Indentor and Buyer will amicably settle the issue.
Weight:
- After Custom clearance of the container , weigh it in Custom weighbridge if possible.
- Weigh the material if found short at 2-3 weigh bridges during the transportation of the material to the destination.
- If the shortage is more than the 1% tolerance allowed or as agreed as per contract please call us immediately and do not open/tamper the container seal. Please wait for further instructions from our side.
- The Indentor will discuss the shortage with the Supplier and either personally inspect the container or the Buyer has to appoint a Third party inspection agency to check the weight at their cost. The cost finally will be borne by the loser or be amicably settled.
Remarks:
- In the case of quality complaints and claims please note the issue cannot be solved within a couple of hours or days. As per past experience it normally takes more than 7-21 working days to settle the problem. This time duration may exceed depending on the gravity of the matter and the proceeds of the claim.
- Please note that Supplier is interested to settle any claims arising out of his material, as he wants to have a reputed name in the market and wants to continue the business with existing buyers.
- As Indentors, we are always there to see that the buyer's genuine claims are settled amicably and the buyer is satisfied with the efforts of Indentor. If we do not give service to buyers, they are not going to revert back with any further orders.
- In case of claim, Supplier and Buyer have to amicably arrive at a settlement and foresee the future business. During this process, Supplier and Buyer may have a small financial burden, but we guarantee that we will reimburse/give concessions in subsequent orders and compensate for the loss if any.
- In case of scraps we may sometimes have quality complaints in the material. Supplier is not responsible for any claim, if the container is already unloaded.
- For Semi finished or finished products with clear markings the material may be unloaded and kept separately in the buyers yard/ factory till further instructions from the Supplier through the indentors.